How we will process your complaint

We do our best to help you to the best of our ability. You may not be satisfied. We would like to hear this.

  • Call us on 020 426 63 60 from 9.00 a.m. to 5 p.m. Mon-Fri. If we cannot work it out together, we will take your complaint further.
  • You can also use the online contact form or send an e-mail to
  • Or send a letter to Stichting IFF Pensioenfonds, Postbus 123, 1180 AC Amstelveen.

Please communicate to us:

  • Your complaint: what are you unhappy about?
  • Your policy number.
  • Your phone number, so we can call you to get a complete picture of your complaint.

Did you send your complaint to us by e-mail?

We will send you confirmation within 5 days that we have received your complaint.

  • We will call you so we can obtain a full understanding of your complaint.
  • We will send you a written response to your complaint within 4 weeks after submission.
  • If you do not agree with our response or the solution we propose, you have 4 weeks to submit your complaint to the pension fund Board of Trustees, stating the reasons for your complaint.
  • The Board will look into your complaint and will respond to you within three months after having received it.
  • If you disagree with the board's response, you can submit your complaint in writing to the Pension Dispute Authority (GIP). GIP has been designated by the government as the official dispute body.
  • You can always take your complaint to the civil courts. Please note that there are costs associated with this.

Pension Fund Dispute Authority as of January 1, 2024

You can submit your complaint to the Pension Funds Dispute Authority (GIP) from January 1, 2024. You can do this free of charge. The Pension Funds Dispute Authority has been designated by the government as the official dispute body for pension funds in case the internal complaints procedure has been fully completed. The complaint must relate to the implementation or application of the pension regulations. You can read more about it on the website

The information about the Pension Funds Dispute Authority has yet to be included in the pension fund's complaints and dispute regulations below. The updated version will be published on this website in early 2024.

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