How can we help you?

Phone number: + 31 20 426 63 60
Monday to Friday 9 a.m. to 5 p.m.

Send us a message or question?
Click send message to ask us a question securely and quickly within MyIFFPension, even outside office hours. Can't log in to MyIFFPension? Then send an e-mail with your policy number or employee number to

Please note! Do not send sensitive information to us via e-mail. Please use the secure environment of MyIFFPension instead of e-mail. Also make sure not to provide more information than we ask for.

Postal address:

Postbus 123, 1180 AC Amstelveen

Visiting address

Prof. E.M. Meijerslaan 1, 1183 AV Amstelveen


Do you have a complaint?

We do our best to help you to the best of our ability. You may not be satisfied. We would like to hear this.

  • Call us on 020 426 63 60 from 9 a.m. to 5 p.m. Mon-Fri. If we cannot work it out together, we will take your complaint further.
  • You can also use the online contact form or send an e-mail to
  • Or send a letter to Stichting IFF Pensioenfonds, Postbus 123, 1180 AC Amstelveen.

Please communicate to us:

  • Your complaint: what are you unhappy about?
  • Your policy number.
  • Your phone number, so we can call you to get a complete picture of your complaint.
Read here how we process your complaint

Frequently asked questions

You should choose either the high/low or the low/high option not less than two months before your retirement date. Six months before you retire, you will be sent a letter and several forms from the pension fund. You can use these forms to notify us whether and how you wish to apply any of the available pension options.

Report your move abroad to the pension fund and discuss the consequences. Request information about the consequences for the AOW from the Social Insurance Bank.

Notify changes?

You don't need to notify changes to us if you live in the Netherlands. Changes of address, a marriage, death or divorce are notified to us automatically by your municipality. You do not have to notify us in this case. 

You can register a different e-mail address in My details. 

If you are moving house abroad, or you wish to receive your mail at a different address, you can notify us in My details.