Do you live abroad and receive a pension from us? Then we will request your 'Proof of life' annually. Because you live abroad, changes in your personal situation are not automatically passed on to us. You can submit your proof digitally using an app on a smartphone. Is that not possible? Then you can submit your proof digitally via MyIFFPension or in writing using the 'Life certificate' form.
You can easily arrange this digitally via an app
You can submit your 'Proof of life' to us digitally via the 'ReadID Ready' app. The advantage of this is that you do not have to take a paper version to an official body to have the 'Life certificate' statement signed. The only thing you need is:
- a smartphone (it does not have to be your own);
- an identity document (passport or identity card) with a chip;
- the QR code from your letter;
- an internet connection.
Your data is safe
We handle your data carefully when using the app. If you want to know more about how your data is used please refer to the frequently asked questions below.
Good to know
Do you normally always receive your retirement mail digitally? If so, you will receive the request to pass on your "life certificate" twice: both via your e-mail and by mail. You only have to respond once.
Unable or unwilling to use the app?
Then you can also complete the 'Proof of life' on paper. To do this, complete the 'Life certificate' statement. This consists of two parts. Fill out the first part yourself. The second part should be completed by a competent authority. The declaration states which authorities these are. An authorized body may also issue its own declaration if it contains the information listed on our declaration.
You can upload the statement in MyIFFPension. If you wish to return the form in digital format, please make sure that your document is in JPG, JPEG, PDF or PNG format and that it is not larger than 8 MB.
You can also return it to the postal address on the form. Please make sure we receive the form by December 31 to avoid suspending your pension benefits.
In some cases we will need the original form, for example:
- if the competent authority has used a dry stamp (an impression in relief with a seal or stamp for which no ink is used) with the signature
- if we specifically request this
Frequently asked questions about the form
It depends on the situation. If the other organization is affiliated with the RNI (Non-Residents Registration) this is not necessary. Affiliated agencies include the SVB, the UWV and the Tax and Customs Administration. The list of affiliated agencies can be found here. You will not receive a request to send the 'Proof of Living' in October.
If you have sent the "Proof of living" to an agency that is not affiliated with the RNI, you will receive a request in October. Then you can send a copy of that proof to us. It will be accepted by us if the proof is stamped/signed by an authorized body in the current year. You can also use the app, of course.
It depends on the situation. If the other organization is affiliated with the RNI (Non-Residents Registration) this is not necessary. Affiliated agencies include the SVB, the UWV and the Tax and Customs Administration. The list of affiliated agencies can be found here. You will not receive a request to send the 'Proof of Living' in October.
If you have sent the "Life certificate" to an agency that is not affiliated with the RNI, you will receive a request in October. Then you can send a copy of that proof to us. It will be accepted by us if the Life certificate is stamped/signed by an authorized body in the current year. You can also use the app, of course.
Have the form stamped or signed by one of these authorities:
- the mayor of your municipality;
- an official of your municipality (Population or Civil Status);
- the local police;
- a notary public.
For some specific countries, you can also contact:
- Bureau of Social Affairs (Suriname, Antilles);
- Justice of the Peace (Australia, among others);
- Commissioner for Oaths (Great Britain);
- OCMW (Belgium).
Please note! Other agencies will not be accepted.
Normally, you will receive this letter in October. If you have already submitted a ‘Life certificate’ to an agency affiliated with the RNI (Registration of Non-Residents), you will not receive a request from us. In this case it is not necessary to send us a ‘Life certificate’. Did you not do this and did you not receive a letter either? Please contact us.
No, you will not receive a confirmation from us. You will not receive a request from us to send a 'Life certificate to us.
Frequently asked questions about the app
No, you don't have to. You have the choice of submitting your 'Proof of Living' digitally or through the form.
A QR code is a type of barcode that you scan with your smartphone. First, download and open the "ReadID Ready" app and then scan the QR code from your letter.
Your ID may not yet have the required chip. Because of this, the app cannot read the data from your ID. Unfortunately, you cannot use the app yet. You can then submit the 'Proof of Life' using the form.
If the connection goes down, you can restart the process by scanning the QR code again. Please note that your QR code is valid for 50 days. After this you will no longer be able to use the QR code. Is your QR code no longer valid? If so, please contact us.
Once we have received your 'Proof of life', we will send a (digital) confirmation within 2 weeks. Do you receive all your pension mail digitally? If so, you will receive the notification digitally.
Frequently asked questions about security
The 'Proof of Life' app uses the so-called "ReadID" technology. This technology allows your proof of identity to be verified with a smartphone. By reading the RFID chip on your ID, ReadID can verify that it is an authentic ID and read the personal information. Verification of an identity card is followed up by facial matching: Your live photo and/or video of you ("selfie"), taken with your smartphone's camera, is compared to the passport photo found on your identity card. In this way, it can be determined that the data read out actually belongs to you and that you are actually alive ('life proof').
Permission
By providing us with your selfie and the data contained in the RFID chip on your ID via the 'ReadID Ready' app, you give us permission to use this data. This is the only way we can properly verify the 'Proof of Living' you digitally transmitted.
Do you not want to consent to the use of your data via the app? Then you can always abort the authentication process prematurely by closing the app during the authentication process. You can then continue to complete the 'Proof of being alive' on paper.
When using the 'Proof of Life' app, the data collected while using the app is deleted from your phone as soon as you close the app.
- For identification and authentication of proof of identity and proof of life, the following data is collected: selfie and data appearing on your proof of identity, such as first and last name, date of birth, gender, BSN, proof of identity document number and passport photo.
- For technical support of the app, data is collected such as; IP address, unique identifier that is not directly traceable to you. This code is generated by the app provider to identify, for example, the device you are using (this code does not identify other user activities).
- To improve the quality of use of the app, data is collected such as; type of phone, Android/iOS version, what type of identity document was scanned and read and whether it was successful, and the number of times the app was used.
The app is provided by Hyfen B.V. ("Hyfen") to our pension administration organization. Hyfen uses third parties to provide the app. Processing agreements have been concluded with Hyfen and the third parties it uses. These agreements stipulate that these parties may only use the data for the purposes of the app and nothing else. These parties thereby use appropriate security measures to ensure the protection of your personal data in accordance with the AVG and to prevent unauthorized access to your data. Your data is stored in the EU and the United Kingdom (UK). The EU's so-called AVG "adequacy decision" allows personal data to be stored securely in the UK in accordance with the AVG.
Your personal data will not be kept longer than necessary to properly perform the verification of the digitally transmitted 'Proof of life' and to ensure safe use of the app. After the verification process has been successfully completed, the data will be deleted or anonymized so that this data can no longer be traced back to you.